Managerial Capability and Quality of Service Delivery System of Criminology Schools in Region V

Abstract

This study determined the influence of managerial capability on the quality of service delivery system of criminology schools in Region V. The study adopted the descriptive method, particularly evaluative and correlational techniques. The respondents of the study were deans and faculty members from ten criminology schools in Sorsogon and Albay. Data were gathered through questionnaire. The study utilized the descriptive statistics, such as percentage, ranking, mean and average, and inferential statistics, specifically the Pearson’s Product Moment of Correlation and Coefficient of Determination. Results revealed that of the 80 respondents, 46.3 percent had age ranging between 21 and 32, 52.5 percent were female, and 53.8 percent were married. There were 47.5 percent who had been in service for about nine years, 42.5 percent had MS/MA (with units), and 56.3 percent were part-timers. Among the prevailing managerial competencies were the understanding of how to do the basic things and the social fabric of the organization as well as the ability to see the big picture. The schools’ predominant quality of service delivery were compensating the deficiencies in academic degrees of faculty members by other qualifications, such as satisfactory teaching experience and professional practices; periodic faculty evaluation; well-defined functions of the Student Personnel Services, the Dean, the teamwork in the college or unit; safety of the academic community by the campus security; conformity of room lightings to standard requirements; and organization of library collection. The managerial capabilities of the school heads had contributed the most to the quality-of-service delivery along administration; however, it had the least contribution along curriculum and instruction. School heads’ managerial capabilities and quality of service delivery are advanced by policy review and assessment. There are appropriate policy alternatives that are essential in improving the school heads’ managerial capabilities and quality of service delivery which can be derived from the findings of this Study.